Contact

DEDICATED TO YOU | WE ARE HERE FOR YOU

As part of our philosophy and vision, we are a people-centered company—created for and inspired by people. That’s why we are always here to support and guide you—whether you need information about your skin, our products, or how we can bring more joy and opportunities into your life.

Please fill out the form below, and a member of our team will respond to your inquiry within 48 business hours.
Two women with dark hair pulled back, wearing white sleeveless tops, shown against a light gray studio background.

CONTACT INFORMATION

  • Our european website: www.amerin.eu
  • Our worldwide website: www.amerin.co
  • Our group website: www.bwcounter.com
  • E-mail address: hello@amerin.eu

OUR LEGAL ENTITY:

  • name: Beauty & Wellness Counter s.r.l
  • fiscal code: 55415560
  • registry number: J2026049511004
  • correspondence address: Deleanu, 5, Cugir, RO, 515600

BANK DETAILS:

  • bank account RON: RO94BTRLRONCRT0DG5788901
  • bank account EUR: RO41BTRLEURCRT0DG5788901
  • bank: Banca Transilvania (Calea Dorobanților, 30-36, Cluj-Napoca, Cluj, RO, 400117)
  • SWIFT/BIC: BTRLRO22


GDPR

We do not sell your personal data to any third parties. We use your personal information solely to process and deliver your order, and to keep you informed about our products and services. For more details, please read our Privacy Policy.

Have questions about how we handle your data? Feel free to contact us.

Before filling out the contact form, please check if your question is already answered below. We’ve gathered the most common customer inquiries to help you find the information you need quickly.
Return policy

You may return eligible products within 14 calendar days from the date of delivery, provided the items meet the following conditions:

Return Conditions

  • Products must be unused, unopened, and in their original packaging, with all labels and accessories intact.
  • Items must be from the same batch and within their expiration date.
  • Products must not be part of a special order or promotional offer.
  • Damaged, used, or mishandled products are not eligible for return.
  • Certain items (e.g., perishable or easily degradable goods like nutritional supplements) cannot be returned once opened, in accordance with applicable consumer laws.

Return Process
Contact us with:

  • Order number
  • Reason for return
  • Photos (if item is damaged/defective)
  • Once approved, return instructions will be provided.
  • Items must be shipped back within 5 working days of approval.

Shipping Costs

  • We cover return shipping if the error is ours (wrong or defective product).
  • If returning for personal reasons (e.g. changed mind), the customer bears return shipping costs. Please read the return policy first.

Refunds

  • Processed within 5–10 business days after product inspection.
  • Original shipping fees are non-refundable.
  • Non-Returnable Items
  • Opened or used products
  • Damaged/missing packaging
  • Sale or promotional items (unless defective)
  • Customized items or gift cards

Legal Notice

In line with Ordinance no. 130/2000, the consumer may withdraw from the purchase within 14 working days, but this does not apply to food supplements once opened, due to their perishable nature.

More can be found in our Return & Refund Policy
Delivery

We deliver our products within the European Union via courier service.

Please note the following timeline:

  • Order Processing Time: Orders are processed and handed over to the courier within 48 working hours after payment confirmation.
  • Delivery Time: Once dispatched, delivery may take 1 to 8 working days, depending on your location.
  • Shipping fees and additional details can be found in our Shipping Policy.
Payments

You may pay for your order by card using our 3rd party applications (Shopify Payments or PayU) or via bank transfer in EUR to our designated bank account. If you choose to pay by bank transfer, please include your order number and the full name used when placing the order in the payment description.

Our bank details will be provided in the order confirmation email. Once the transfer is complete, kindly send proof of payment to hello@amerin.co.

Find more about payment methodes in our Payment policy.
Faulty products

We are committed to providing high-quality products and ensuring a positive experience with every purchase. If you receive a product that is faulty, defective, or damaged upon arrival, we will do our best to resolve the issue promptly and fairly.

1. What Qualifies as a Faulty Product?

A product may be considered faulty if it:

  • Arrives damaged (e.g., broken seal, leaked content, or damaged packaging)
  • Contains a manufacturing defect
  • Is incomplete or missing essential components
  • Does not match the product description or specifications

Please note that:

  • Minor variations in packaging due to design updates do not qualify as faults.
  • Products damaged due to improper handling or storage after delivery are not considered faulty.

2. Reporting a Faulty Product

If you believe you have received a faulty product, please contact us within 48 hours of delivery with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging (including visible damage or defects)

3. Resolution Options

  • After reviewing your claim, and if the fault is confirmed, we will offer one of the following solutions, based on availability and your preference:
  • Replacement of the faulty item
  • Full refund to your original payment method
  • Store credit for future purchases

4. Return of Faulty Products

In most cases, we may not require the return of the faulty item. However, if a return is needed:

  • We will cover all return shipping costs.
  • A return label or courier pickup will be arranged.
  • The item must be returned in its original packaging (even if damaged) within 5 working days of return approval.

5. Non-Faulty Product Issues

Please note that we cannot offer refunds or replacements for products that:

  • Have been used, opened, or tampered with (unless a fault is confirmed)
  • Were damaged after delivery due to improper storage or handling
  • Are reported as faulty after the 48-hour reporting window, unless the issue clearly relates to a manufacturing defect

6. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If a product is proven to be faulty or unfit for use, you are entitled to a refund, replacement, or repair in accordance with EU consumer law.

If you have any questions or concerns, please reach out to our team. We’re here to help resolve any issues as quickly and smoothly as possible.
Manufacturing

All of our products are manufactured within the European Union, in accordance with the highest quality and safety standards.

Our cosmetic and personal care products are produced in GMP- and ISO-certified facilities located in Romania, Lithuania, Germany, Poland, Spain, Latvia and Portugal ensuring full compliance with EU Cosmetic Regulation (EC) No 1223/2009.
Our nutritional supplements are manufactured in Romania, Slovakia, Hungary, Poland, Germany and Bulgaria in facilities that comply with EU food safety standards, including GMP (Good Manufacturing Practice) and HACCP protocols.

We source our ingredients exclusively from accredited European suppliers, ensuring traceability, purity, and quality across our entire product range.