Shipping policy
Thank you for shopping with us. Please read the following shipping policy carefully before placing your order.
1. Order Processing
- Orders paid by card or digital wallet are processed once the payment has been authorised.
- For orders paid via bank transfer, processing begins only after the payment is received and registered in our system.
- Cash-on-delivery orders, available for deliveries in Romania, are processed once the order has been placed; payment is made when you receive the parcel. We may contact you by phone, SMS or WhatsApp to confirm your delivery details.
- Once the payment has been authorised, the bank transfer received or, for cash on delivery, the order placed, your order will be packed and handed over to the courier within 48 hours (excluding weekends and public holidays).
2. Delivery Times
- Romania: Orders are typically delivered within 2 working days from the time the package is handed over to the courier.
- European Union: Orders are delivered within 4 to 8 working days, depending on the destination country.
- Other countries (Canada, South Korea, United Arab Emirates, United States): Orders are delivered within 9-21 working days, depending on the destination country.
The delivery times above are estimates and may vary for logistical reasons, for example courier workload or customs procedures for deliveries outside the European Union. This does not affect your rights: unless we have agreed a different time, we deliver within 30 days of the contract being formed, and if delivery is late, you have the rights described in section 7 of our Terms of Service (Article 18 of Romanian Government Emergency Ordinance no. 34/2014), including ending the contract and getting back the amounts paid.
3. Shipping Costs
The delivery cost depends on the delivery country and on the value of the products in your cart. The exact cost is shown at checkout before you place your order.
Romania
| Order value | Delivery fee |
|---|---|
| less than 175 RON | 19.90 RON |
| 175 RON or more, and less than 300 RON | 13.90 RON |
| 300 RON or more | Free |
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia (Czech Republic), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
| Order value | Delivery fee |
|---|---|
| up to and including 129.90 EUR | 18 EUR |
| more than 129.90 EUR, up to and including 199.90 EUR | 10.90 EUR |
| more than 199.90 EUR | Free |
Other countries: Canada, South Korea, United Arab Emirates, United States
| Order value | Delivery fee |
|---|---|
| up to and including 249.90 USD | 64.90 USD |
| more than 249.90 USD, up to and including 499.90 USD | 24.90 USD |
| more than 499.90 USD | Free |
We do not deliver to countries other than those listed above. Customs duties, import taxes, and any additional charges imposed by the destination country on deliveries outside the European Union are the responsibility of the customer and will not be covered by us. These orders may be subject to customs clearance procedures which can cause delays.
4. Out-of-Stock Items
If a product you ordered becomes unavailable after you place your order, we will tell you without delay and offer you the available options. The choice is yours:
- keeping the order until the product is back in stock, if you agree to the new delivery date we give you, of no more than 20 working days;
- ending the contract, in which case we refund all amounts paid without undue delay and no later than 7 days after you tell us your decision.
Without your agreement, we do not postpone delivery beyond the legal period of 30 days from the formation of the contract. If you choose to keep the order until the product is back in stock, you receive a voucher worth 10% of the order value, valid for 12 months from issue, which you can use on future orders. The voucher is a commercial gesture and does not replace your rights regarding delivery, ending the contract or refunds.
5. General Terms
- We are not liable for delays caused by force majeure, under the conditions provided by law.
- Please ensure all delivery information is correct to avoid shipment issues or delays.
- Once the order is shipped, we will provide tracking details where applicable.