(Compliant with Directive 2011/83/EU and Romanian Government Emergency Ordinance no. 34/2014)

Please read this return and refund policy carefully before placing an order.

Right of Withdrawal

• In accordance with Directive 2011/83/EU and Government Emergency Ordinance no. 34/2014, you have the right to withdraw from the purchase contract within 14 calendar days from the day you or a third party indicated by you acquires physical possession of the products, without providing any reason.
• To exercise the right of withdrawal, you must notify us in writing within the 14-day period.
• You must return the products no later than 14 calendar days from the date you informed us of your decision to withdraw.

Return Conditions
Returned products must meet all of the following conditions:

• The product is unused and shows no signs of use, wear, or consumption.
• The product is returned in the original packaging in which it was delivered.
• All labels, seals, accessories, and protective elements are intact.
• The product is complete and in resale condition.
• The product was not custom-made or produced upon special request.
• The product is within its expiration date.
• Products Excluded from the Right of Withdrawal

In accordance with Article 16 of Directive 2011/83/EU and Article 16 of OUG no. 34/2014, the right of withdrawal does not apply to:

• Sealed cosmetic or nutritional products that have been opened after delivery.
• Products that, by their nature, deteriorate or expire rapidly.
• Customized or personalized products.
• Products that cannot be returned for hygiene or health protection reasons once unsealed.

Return Shipping Costs

• The direct cost of returning the products is borne entirely by you, including when exercising the legal right of withdrawal within the 14-day period.
• Delivery costs and return shipping costs are non-refundable.
• Only the value of the returned products is eligible for refund.

Return Procedure
To initiate a return or withdrawal request, you must contact us using form located below this policy.

Refunds
Refunds are processed only after the returned products are received and inspected.

If the return complies with this policy:

• The refund will be issued within 14 calendar days from the date we are informed of your withdrawal decision.
• We may withhold the refund until we receive the returned products or until you provide proof of return.
• Refunds are made using the same payment method used for the initial transaction, unless otherwise agreed.
• Non-Refundable Amounts
  The following amounts are not refundable: Delivery costs, Return shipping costs, Additional handling or courier fees generated by refusal or failure to collect the order
  

FAULTY PRODUCTS

What Qualifies as a Faulty Product?

A product may be considered faulty if it:

• Arrives damaged (e.g., broken seal, leaked content, or damaged packaging)
• Contains a manufacturing defect
  Is incomplete or missing essential components
• Does not match the product description or specifications

Please note that:

• Minor variations in packaging due to design updates do not qualify as faults.
• Products damaged due to improper handling or storage after delivery are not considered faulty.

Non-Faulty Product Issues

Please note that we cannot offer refunds or replacements for products that:

• Have been used, opened, or tampered with (unless a fault is confirmed)
• Were damaged after delivery due to improper storage or handling
• Are reported as faulty after the 48-hour reporting window, unless the issue clearly relates to a manufacturing defect