Payment Policy

Please read this payment policy carefully before placing an order.

Accepted Payment Methods
You may pay for your order using the following methods, depending on the delivery country and availability:

  • Payment by bank card (debit or credit) via Shopify Payments or other approved payment service providers such as PayU, Stripe, or Netopia
  • Bank transfer to our company bank accounts in EUR or RON
  • Cash on Delivery (COD), where explicitly available and displayed on the website

The available payment methods are displayed at checkout and may vary depending on the destination country of the order.

Card Payments
Card payments are processed securely through Shopify Payments or other authorized payment processors. We do not store or have access to your card details.

By completing a card payment, you authorize us to debit the total order amount, including applicable taxes and delivery fees.

Bank Transfer Payments
If you choose bank transfer as the payment method:

  • The order will be processed only after the full order amount is received in our RON or EUR bank account, as specified in the order confirmation email.
  • The order will not be shipped until the payment is received in full.
  • Orders paid by bank transfer must be settled within a maximum of 10 working days from the date the order is placed.
  • Orders that are not paid in full within this period will be automatically cancelled without further notice.
  • Any bank fees or transfer charges are borne by you.

Unjustified Chargebacks
If you initiate a chargeback without valid legal grounds before the expiration of the delivery or processing timeframe stated on our website:

  • We reserve the right to contest the chargeback with the payment processor.
  • The transaction may be reported as potentially fraudulent within the Shopify system and to the relevant payment service provider.
  • Your customer account may be permanently restricted or blacklisted in our internal system.
  • Any future orders placed by you may be automatically cancelled.

These measures are applied to protect the company against payment abuse and fraudulent activity.

Uncollected Orders
If you place an order and pay by card or bank transfer, but you do not collect the shipment and the package is returned to us by the courier:

  • The outbound shipping cost and the return shipping cost will be deducted from the amount to be refunded to you.
  • The remaining balance, if any, will be refunded using the original payment method.

Cash on Delivery (COD)
For certain regions or countries, we may offer Cash on Delivery (COD) as a payment option. Where available:

An additional COD service fee may apply and will be clearly displayed at checkout.

If you place a COD order and refuse or fail to collect the shipment, we reserve the right to:

  • Block COD as a payment option for your future orders
  • Accept future orders from you only with advance payment by card or bank transfer

Fraud Prevention and Order Validation
We reserve the right to take reasonable measures to prevent fraud, including but not limited to:

  • Requesting additional order verification for suspicious transactions
  • Cancelling orders that show indicators of fraud or abuse
  • Refusing service to customers with repeated failed deliveries, unjustified chargebacks, or abusive behavior
  • Limiting or blocking access to certain payment methods for specific customers
  • We may share relevant transaction data with payment processors, fraud prevention systems, and competent authorities where required by law.

Order Processing and Payment Confirmation
An order is considered confirmed only after successful payment authorization (for card payments) or receipt of funds (for bank transfers).

We reserve the right to cancel any order if payment is not completed, reversed, or flagged as fraudulent by our payment partners.